Politique de remboursement

At BelleVie, we take pride in the quality of our skincare products. As our products are cosmetic items intended for personal use, we apply the following return and refund policy in accordance with EU consumer protection regulations.

Returns

We accept returns within 14 days of the delivery date, provided the following conditions are met:

The product is unopened and in its original, undamaged packaging
The product has not been used
The product is in the same condition as when it was received

Due to hygiene and safety regulations applicable to personal care and cosmetic products, we are unable to accept returns of opened or used items, regardless of the reason. This applies even if only the outer seal has been broken.

How to Request a Return

To initiate a return, please contact us within 14 days of receiving your order:

Email: sales@belleviecosmetic.com
Include your order number and reason for return

We will provide you with return instructions. Please do not send items back without prior confirmation from our team.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item was received damaged or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. If the return is approved, a refund will be issued to your original payment method within 14 business days. Please note that original shipping costs are non-refundable.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at sales@belleviecosmetic.com with a photo of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

Frequently Asked Questions

Can I return a product I have opened or tried?

No. Due to hygiene regulations for personal care and cosmetic products, we cannot accept returns of opened or used items. Please ensure you are happy with your selection before opening the packaging.

What if I change my mind after ordering?

If your order has not yet been dispatched, please contact us immediately at sales@belleviecosmetic.com and we will do our best to cancel it. Once dispatched, the standard 14-day return policy applies for unopened items only.

How long does it take to receive my refund?

Refunds are processed within 14 business days of receiving and approving the returned item. The time for the funds to appear in your account may vary depending on your bank or payment provider.